Unlike conventional service and support offerings, FANUC works on the premise that because every customer’s needs are different, FANUC Service and Support need to adapt flexibly to meet your, sometimes, very specific needs. Regardless of whether you are concerned with maximising your machine’s output or extending its lifetime, the primary focus of FANUC Service and Support is always on you and your specific production scenario.
From introductory courses for beginners to tailor-made courses to meet the specific applications and requirements of the more experienced we offer trainings in more than 20 locations across Europe. Attend one of our courses and get the most of your training in a small group, that way your trainer is always available and attentive to your needs to promote personalised, fast and effective training.
Visit the academy
The FANUC Academy training courses will allow you to get the most out of you and your FANUC products.
FANUC Academy Germany
Have a look at the training courses of the FANUC Academy Germany.
Collaborative Educational Package
FANUC collaborative educational package: get up close and personal with collaborative robot learning. The CRX educational package presents a new take on robot training. It features a FANUC CRX-10iA collaborative robot and all the functions required to teach core programming skills.
Standard Educational Package
FANUC Standard educational package: the easy way to develop robot programming skills. The robot engineering professionals of tomorrow can benefit from FANUC’s educational cell, a plug-and-play solution that’s ready to use straight from the box.
ROBODRILL Educational Package
The new FANUC Educational Package combining our vertical machining centre ROBODRILL with our latest collaborative robot CRX-10iA. Hands-on learning on an automated CNC milling machine for your future in production.
To back it up and empower you to get the best out of your machines, we offer a complete range of solutions for predictive, preventive and reactive maintenance, an extremely comprehensive back catalogue of spare parts as well as an extensive portfolio of standard and tailored training programs.Download brochure
FANUC Assisted Reality
FANUC service packages
Find out more about our dedicated service packages for ROBOT, CNC, ROBOCUT, ROBOSHOT and ROBODRILL.
At FANUC we don’t just produce world-beating robots and factory automation systems. We also provide the kind of service, support and dedicated knowhow required to solve your manufacturing and processing problems whatever the brief. To get an idea of what we can do for you and your setup, why not browse some of our success stories? Spanning a range of applications and industries and showing you how we’ve already helped customers improve their productivity, they’ll surprise you we think.
Gevorkyan – FANUC Slovakia
The Powder Metallurgy Factory has been working with FANUC for 25 years. They started with the use of ROBOCUT and ROBODRILL machines and today already have over 30 robots that are used in all departments of the company. By using FANUC robots, they have managed to reduce costs on the one hand and increase production on the other. The daily work is not only facilitated by the FANUC products, but also by the FANUC service, which reacts immediately if the continuous production is disturbed.
ELSA Mifroma – FANUC Switzerland
Query Beurier, the Logistics Maintenance Manager from ELSA Mifroma in Switzerland talks about his experience with FANUC’s training, commissioning and maintenance services.
ITD – FANUC Bulgaria
ITD Ltd. has been working with FANUC for 30 years and their main business is the production of plastic packaging and moulds. Using a range of products, like FANUC CNC, ROBODRILL and ROBOSHOT, they are convinced by FANUC’s short service reaction time and their skilled service engineers. They appreciate the close partnership with FANUC and even regard FANUC as a synonym for trust.
Joseph Martin – FANUC France
Joseph MARTIN is a company that cuts screws for the automotive industry. The first FANUC ROBOCUT was purchased in 1990 and is still doing a great job today. To date, they have expanded their production with FANUC CNC, ROBOCUTs, ROBODRILLs and 6-axis robots. In their experience, FANUC has an extremely low failure rate for the entire FANUC product range.
Metaldyne – FANUC Czech
The Czech company Metaldyne Oslavany deals with a rather unique technique, namely volumetric cold forming of metals. They started using FANUC CNCs 20 years ago and now their production is already automated with 50 robots. FANUC is the right automation partner for them, as regular preventative service guarantees trouble-free operation and the service contract ensures short delivery times of spare parts and fast response times in service matters.
Officine Vica Spa – FANUC Italy
The Italian company Officine Vica is active in the automotive and household appliance sectors. Its relationship with FANUC includes both products and services. For more than 10 years, the company has had service contracts for the entire FANUC product range. They are particularly convinced by the availability of spare parts and the FANUC Academy for training their employees.
Moser Mechanik – FANUC Switzerland
Moser Mechanik, which produces precision turned parts for the hydraulic industry, is using CNC controls for their machine tools. Collaborating with FANUC for more than 25 years provided a great benefits that at Moser Mechanik are more than appreciated. Fanuc`s customer support, quick and response time are the main facts that count the most when it comes to customer satisfaction. On the top of that, we should not forget to mention the competent service technicians, which know the FANUC products inside out so the issues can always be solved in a quick smooth way.
Capsa – FANUC Switzerland
The Swiss Capsa, which is working for the Swiss watch market, is producing the small elements in watch, bracelets, clasp and dial parts. Beside that, they are also wanted in a medical and aeronautic market. They own more than 200 FANUC CNCs and 15 ROBODRILLs. Operating with FANUCs products for more than 30 years they are still impressed about the reactivity of FANUC aftersales services and problem solving sometimes even in one day. We can imagine how the FANUC being that great supporter and solve the issues immediately is important to a company responsible for producing parts in world-renowned Swiss watches.
Protech – FANUC Poland
Protech works in the steel production and uses FANUC robots for bending, welding or shot peening. FANUC has a similar philosophy as Protech – openness and great commitment of employees. Expert knowledge and technical support by FANUC experts is unique. Regular trainings organised by FANUC enable their employees to continuously expand of knowledge of robotic operations. Without hesitation, they would recommend FANUC to other manufacturers.
DOVY KEUKENS – FANUC Benelux
The Belgium based high-quality custom kitchen producer Dovy KEUKENS has been using FANUC robots for around 10 years. Using them for several different applications such as paint and pick and place solutions they were able to increase production quality and quantity of their products.
CMZ – FANUC Iberia
Manufacturing the machine tools, they have been always using leading brand materials. That is the reason they`ve chose the FANUC CNCs. They believe in FANUC top-level products and the great technical service for more than 30 years. During that period, they have never faced the problem with availability of spare parts, which is vital importance for their products, which they guarantee, should last 20 or more years.
EP MECA – FANUC France
EP MECA is designing and creating special machines with FANUC CNCs since 2008. They have their machining centres all connected to the MT-LINKi software for the closely production monitoring. It allows them to recover data in a real time. Integrating the software was simple, very quick and after the short training they`ve been ready to use it. They also find very convenient the data access from everywhere, all that without being present on site.
Neff GmbH – FANUC Germany
Since 20 years, Neff GmbH from Germany depends on FANUC as a reliable partner for their production. Especially the extensive availability of FANUC products for a wide range of tasks allows Neff to reduce downtimes to a minimum. Facing a growing complexity in business, FANUC helps Neff to master the challenges by ensuring high precision for automated processes.
INHOM-98 Ltd. – FANUC Bulgaria
Inhom-98 is a mould manufacturer for the glass industry. They have been using FANUC Service for more than 25 years now.
FANUC’s approach of providing services to their company can be characterised as extremely reliable, with good specialists, high quality and timely services. The warranty is not only for the repair itself, but also for the spare parts that were replaced.
TORUN BAKIR – FANUC Turkey
TORUN BAKIR’s relationship with FANUC has started 20 years ago. Both FANUC and TORUN have a tremendous team that successfully steers the partnership. FANUC knows not only how to plan preventative maintenance, but provides local service as well as great service from their headquarters in Luxembourg and Japan.
Metalac – FANUC Serbia
The Serbian company Metalac was able to multiply their production, to ensure a repeatable process and to improve the finishing quality by installing robotic cells. Using the offline simulation software ROBOGUIDE they can ensure a quick and precise production set-up and analyse beforehand which tool to choose.
AIRA ROBOTICS- FANUC Iberia
The Spanish company AIRA ROBOTICS integrates and manufactures robotic cells for the meat sector. For 20 years, the company has benefited from FANUC products and their partnership. Due to their global commitment, they are particularly satisfied with the FANUC service. With 271 FANUC locations worldwide and more than 8,000 employees, FANUC offers a dense network in the areas of sales, technical support, research & development, logistics and customer service.
As long as your machine is in service we will provide you with original spare parts. With more than 20 parts centres all over Europe, dedicated service engineers and direct online access to FANUC stores, availability checks and ordering, we keep you running whatever happens.
In case of a machine breakdown, time is running. Learn more about FANUC’s repair services and how our experts can help you.
Predictive and preventive maintenance
Learn how our predictive and preventive maintenance can prevent productions failures before they occur.
European Repair Center
Capable of repairing almost anything FANUC produces, and with a vast array of exchange parts on its shelves, the FANUC Repair Center is dedicated to getting your machines up and running again as quickly as possible.
FANUC wrist repair
Extend the lifetime of your FANUC Robot with FANUC wrist repair.
Support you can count on!